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Returns & Cancelling an Order

On the rare occasion that you may experience a problem with your order please contact me first, I will always do my utmost to rectify any issues. Please email me with a description (and pic if applicable) along with your order number and you will be contacted. 

Personalised Items

Please note personalised items cannot be returned. If an item is faulty or has an error then of course this will be looked into and we will always aim to rectify the issue to your satisfaction.

It is recommended that spelling and grammar is double or even triple checked as once an order has been sent to the maker to begin making your gift the order cannot be cancelled or refunded.

If I notice any obvious spelling mistakes I will attempt to contact you before sending the order to the warehouse but I cannot be held responsible for any errors if it matches your order and I haven't noticed or cannot get hold of you. 

Non Personalised Items

If you are returning a non personalised item please ensure it is unused, in its packaging and in a resalable condition. Please include the dispatch note which includes the item being returned and you have 14 days to return your order for a refund if you do change your mind.

Items are returned at your own cost, we recommend using a tracked postal service to ensure the safe delivery of your return to our warehouse. On receipt of the item it will be inspected, if it can go back into stock then the refund will be sent to accounts for processing. Please note refunds can take upto 14 days.

Cancelling an Order

You can cancel an order upto the point it has gone for processing. Once production has begun you will be unable to cancel or receive a refund for the order.