Is delivery free?
Yes, delivery is free across the site on all of our products. Free delivery is a Standard UK tracked 2-3 Day Service with Royal Mail.
Who do you use to deliver your orders?
The majority of our products are sent with either Royal Mail or DPD. Please note that a small selection of the personalised prints, canvas' and art work item's free delivery option is with My Hermes. This will be clear on the product description if this applies to the item(s) you are interested in and it will give you the option to upgrade the delivery service if you wish.
Can I upgrade the postage and get my order quicker with Next Day Delivery?
Yes, absolutely! The good news is that orders made selecting a next day delivery service (with Royal or DPD) will be always prioritised and put to the front of the queue to be created. In most cases it will be a one off Next Day Delivery charge per order, so whether you order one item or five, you would be charged a one off £9.00.
Personalised Prints, Canvas' and Artwork are slightly different (but it is clear on each product whether postage is per item) - please see the next FAQ, 'Why does personalised prints, canvas' and artwork postage work slightly different?'.
If you order before 1.30pm your order will be pushed to the front and go straight to being made to ensure delivery the following working day. Delivery would be as following...
Before 1.30pm Monday - Delivery will be expected on the Tuesday
Before 1.30pm Tuesday - Delivery will be expected on the Wednesday
Before 1.30pm Wednesday - Delivery will be expected on the Thursday
Before 1.30pm Thursday - Delivery will be expected on the Friday
Before 1.30pm Friday - Delivery will be expected on the Monday
Next day delivery orders placed before 1.30pm...
After 1.30pm Monday - Delivery will be expected on the Wednesday
After 1.30pm Tuesday - Delivery will be expected on the Thursday
After 1.30pm Wednesday - Delivery will be expected on the Friday
After 1.30pm Thursday - Delivery will be expected on the Monday
After 1.30pm Friday - Delivery will be expected on the Tuesday
Why does the personalised Prints, Canvas' and Artwork next day delivery work slightly different?
Postage has to be charged on a per item basis (only if you opt for next day delivery!), not per order, because orders containing multiple items usually need to be sent in a separate packages to ensure their safe arrival. However, if you are ordering more than one of the same or similar items that would be able to be packed and posted together then we will always do so. You can email firstname.lastname@example.org or call if you would like me to make an enquiry before you order regarding ordering multiple items and the postage. Alternatively if the order is placed and then items combined for posting the warehouse will advise me and I will process a refund for the difference and confirm it to you via email.
How long does it take to dispatch my order?
The majority of the gifts on the website are made to order and, without next day delivery being opted for, they aim to dispatch within 1-2 days. At busy times it can take upto 3-4 days. Please feel free to email on email@example.com if you have any problems, questions or want to chase an order or delivery up. Please also let me know if its needed for a fast approaching date so I can keep an eye on it, the wonderful crafters always do their best to help, I am happy to ask and as they say, 'If you don't ask, you don't get!'.
What happens if my order is split?
If your order includes items from more than one of my small team and depending on the warehouse, your order may be split into more than one delivery. If this is the case you will be notified once the order has been received via email that you will have more than one delivery and also the expected delivery dates. Please feel free to contact via email on firstname.lastname@example.org or phone to chase an order or enquire prior to ordering whether it will be a split order.
Do you deliver outside of the UK?
At the moment we only ship within the UK. I am happy to look at orders being sent abroad but you would need to contact me via email for me to look into and get a quote for you.