Frequently Asked Questions
Yes, delivery is free across the site on all of our products. Free delivery is a Standard UK service – it is specified on each product which service is included in the free delivery.
The majority of our products are sent with either Royal Mail or DPD.
Yes, absolutely! The good news is that orders made selecting a next day delivery service (with Royal Mail or DPD) will be always prioritised and put to the front of the queue to be created. In most cases it will be a one off Next Day Delivery charge per order however we do ask that you either email firstname.lastname@example.org or call on 07808 844457 for a quote. This is because our makers are located in a few different locations therefore it may incur more than one Next Day delivery charge if you order multiple products – we have a large selection from each maker on the website so there is a good chance it may be on charge. Prices start at £3…
Personalised Prints, Canvas’ and Artwork are slightly different (but it is clear on each product whether postage is per item) – please see the next FAQ, ‘Why does personalised prints, canvas’ and artwork postage work slightly different?’.
If you order before 12.30pm your order will be pushed to the front and go straight to being made to ensure delivery the following working day. Delivery would be as the following…
Before 12.30pm Monday – Delivery will be expected on the Tuesday
Before 12.30pm Tuesday – Delivery will be expected on the Wednesday
Before 12.30pm Wednesday – Delivery will be expected on the Thursday
Before 12.30pm Thursday – Delivery will be expected on the Friday
Before 12.30pm Friday – Delivery will be expected on the Monday
Next day delivery orders placed after 12.30pm would be as the following…
After 12.30pm Monday – Delivery will be expected on the Wednesday
After 12.30pm Tuesday – Delivery will be expected on the Thursday
After 12.30pm Wednesday – Delivery will be expected on the Friday
After 12.30pm Thursday – Delivery will be expected on the Monday
After 12.30pm Friday – Delivery will be expected on the Tuesday
Postage has to be charged on a per item basis (only if you opt for next day delivery!), not per order, because orders containing multiple items usually need to be sent in a separate packages to ensure their safe arrival. However, if you are ordering more than one of the same or similar items that would be able to be packed and posted together then we will always do so. You can email email@example.com or call if you would like me to make an enquiry before you order regarding ordering multiple items and the postage. Alternatively if the order is placed and then items combined for posting the warehouse will advise me and I will process a refund for the difference and confirm it to you via email.
The majority of the gifts on the website are made to order and, without next day delivery being opted for, they aim to dispatch within 1-2 days. At busy times it can take up to 3-4 days. Please feel free to email on firstname.lastname@example.org or call on 07808 844457 if you have any problems, questions about current dispatch times or want to chase an order or delivery up.
Please also let me know if its needed for a fast approaching date so I can keep an eye on it, the wonderful crafters always do their best to help, I am happy to let them know and as they say, ‘If you don’t ask, you don’t get!’.
If your order includes items from more than one of my small team and depending on the location, your order may be split into more than one delivery. If this is the case you will be notified once the order has been received via email that you will have more than one delivery and also the expected delivery dates. Please feel free to contact via email on email@example.com or phone on 07808 844457 to chase an order or enquire prior to ordering whether it will be a split order.
At the moment we only ship within Mainland UK at the moment… I am happy to look at orders being sent abroad but you would need to contact me via email on firstname.lastname@example.org for me to look into and get a quote for you.